We aim to facilitate all our clients if they wish to cancel or refund their purchased articles. The following applies to orders placed with delivery address in Pakistan.
- Products qualify for refund or replacement if the customer has received these products in a damaged condition.
- Products can not be refunded or replaced if the customer has changed their mind about their purchase subsequent to dispatch from our offices or delivery at your designated address.
- Products with purchase value below Rs.250 are not replaced in any case. Instead, a refund is offered to the customer subject to the above conditions.
The following applies to orders placed with delivery address outside Pakistan:
- Products cannot be refunded or replaced subsequent to dispatch from our offices. An order is considered dispatched once it has been handed over to the courier company for delivery and a tracking number has been generated, but not necessarily communicated to the customer
- Magic Whiteboard Pakistan does not provide coverage over products damaged in transit for international orders.
- You may cancel your order at any time before the order has been processed. Once the order has been shipped, you will receive a shipping confirmation via email. As soon as the product has been shipped, our refund policy (stated above) will be applicable. Magic Whiteboard Pakistan has the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution. .